What is a Pre-order?
A Pre-order is the term used when an item is not currently available, but will be available to purchase within a certain timeframe. Estimated delivery times are listed within the product information page. Items that are listed as Pre-order will be shipped out once the item arrives. If multiple items are ordered, then all available items will be shipped out and a separate parcel will be sent once your pre-order arrives, at no extra cost.
Am I able to return sale items?
All sale items are final and cannot be returned for exchange or refund. Please refer to our returns policy for further details.
How can I pay for my online purchase?
We accept payment via credit card (VISA and MasterCard), After pay and Laybuy. Bank transfer is available on request.
How long do I have to return an item?
All full priced items must be returned within 14 days of purchase and any items received thereafter may be denied.
What if my item is faulty?
We aim to provide our customers with products of the highest standard and quality. If you receive an item with a manufacturing fault then please email us at hello@wylderboutique.co.nz and we can help resolve the problem as quick as possible.
How do I contact Customer Support?
You can contact us with all online enquiries via email at hello@wylderboutique.co.nz
Am I required to pay for postage if I choose to return my item?
Yes, you will have to cover the postage cost to return any items to us. In the unlikely case where an error has occurred on our behalf or if the item received is deemed faulty, then postage costs will be reimbursed.
How do I track my parcel?
All orders are fully trackable. Each transaction will receive a unique tracking code that will be sent to you via email. 
What currency do you use on your website?
The currency displayed on www.wylderboutique.co.nz is in New Zealand dollars (NZD).
Do you have any physical store locations?
We are an online boutique only.